Digital Products & Downloads
Digital Products Fortress sells digital products and downloadable resources rather than physical goods. These may include guides, ebooks, templates, systems, documents, ZIP files and other downloadable digital materials.
Digital products are generally made available electronically following successful payment. Nothing will normally be shipped to you physically unless a particular product page expressly states otherwise.
Refund Requests
Because digital products can be accessed or downloaded shortly after purchase, we do not generally accept returns simply because a customer has changed their mind after accessing or downloading the product, subject always to any rights you have under applicable law.
We will, however, review genuine problems with an order. Please contact us if:
- you were charged more than once for the same order;
- you paid successfully but did not receive access to your digital purchase;
- the supplied file is corrupted or cannot reasonably be opened;
- you received a different digital product from the one you purchased; or
- you believe the digital product is faulty or materially different from its description.
Where appropriate, we may first attempt to resolve the issue by providing a replacement file, corrected download or technical assistance. Where a refund is required under applicable law, or we otherwise agree that a refund is appropriate, we will process it using the relevant payment method where reasonably possible.
Download & Technical Issues
If you are having difficulty downloading, opening or accessing a product, please contact us before purchasing the same product again. In many cases we can resolve the issue quickly.
When contacting us, please include your name, email address used for the purchase, order number where available, the product name and a short description of the problem.
Duplicate Purchases
If you accidentally purchase the same digital product more than once, contact us as soon as possible with the relevant order details.
We will review the transactions and, where a genuine duplicate payment has occurred, take appropriate steps to resolve it.
Your Consumer Rights
Nothing in this Refund Policy is intended to exclude, restrict or limit any consumer rights that cannot lawfully be excluded or restricted.
Depending on where you live, applicable consumer law may provide rights and remedies in relation to digital content that is faulty, not as described, not supplied as agreed or otherwise fails to meet applicable legal requirements.
Where applicable law gives you rights that are more favourable than the terms of this policy, those legal rights will apply.
Need Help?
If you have a problem with your order or believe you may be entitled to a refund or another remedy, please get in touch with us.
Include as much information as possible so we can locate your purchase and review the issue efficiently.
Contact Customer Support