Frequently Asked Questions.

Simply choose the digital product you would like to purchase, add it to your cart and complete the checkout process.

Once your payment has been successfully processed, your digital product will be made available electronically.

No. Our products are digital downloads, so you will not normally receive a physical item in the post unless a particular product page specifically states otherwise.

After a successful purchase you should see an order confirmation and, where applicable, receive an order email at the email address used during checkout.

Please make sure the email address you enter at checkout is correct.

If you purchased using a customer account, you can visit your account area to view available order information.

Digital products are generally made available after your payment has been successfully completed.

Depending on the product and checkout process, you may receive access through the order confirmation page, your customer account, your order email or a combination of these.

First, check the email address used for your order, including your spam or junk folder. If you have an account, you can also check your account area for your order and available downloads.

If you still cannot access your purchase, contact us and include your order number where possible.

Check that the file has downloaded completely and that your device has suitable software for the file format.

Some products may be supplied inside a ZIP file, which will need to be extracted before the individual files can be opened.

If the file still appears to be corrupted or inaccessible, please contact us for assistance.

Many digital files can be accessed on phones and tablets, but this depends on the particular file format and the apps available on your device.

For larger files or ZIP folders, using a desktop or laptop computer may provide the easiest experience.

Digital Products Fortress offers downloadable digital resources designed to provide practical information, ideas, tools and support.

Individual product pages explain what is included with each purchase.

Please read the individual product description before purchasing. It should explain the nature of the resource and what is included with your download.

If you are unsure whether a particular resource is suitable for you, contact us before placing your order.

Your permitted use depends on the licence supplied with the individual product. Unless the product expressly provides resale, redistribution or commercial-use rights, you should not assume that those rights are included.

Please check the relevant product description and any licence information supplied with your purchase.

Because digital products can be made available shortly after purchase, different considerations apply compared with physical goods.

Refunds are not generally provided simply because a customer changes their mind after accessing or downloading a product, subject to any rights you have under applicable law.

If your product is faulty, materially different from its description, was not supplied as agreed, or there is another genuine problem with your order, please contact us.

Contact us as soon as possible and provide the relevant order details. We can review the transactions and help resolve a genuine duplicate purchase.

You can contact us through our contact page. If your question relates to an existing purchase, please include your order number and the email address used when placing the order.

To help us resolve your enquiry more efficiently, include your name, order number where available, the email address used for the purchase, the product name and a short description of the problem.